Homeowners: Getting help & raising concerns

If you've experienced any issues or concerns with work carried out by a tradesperson you've contacted through our site, we encourage you to contact the relevant professional body directly below. As a lead-generation service, we connect you with professionals, but we cannot mediate disputes or handle complaints directly. These organisations below can offer expert assistance, guidance, and further action if needed. This page helps ensure you receive the appropriate support from the most qualified experts, ensuring your concerns are handled professionally and effectively.

Construction & Home Improvement

Builders

Home Builders Federation
The Home Builders Federation represents UK home builders and provides guidance on new homes, building standards and industry best practice.

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Driveways

Planning Portal
The UK government’s official online planning and building regulations resource, offering guidance on permissions, applications and property projects.

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Bricklayers

Association of Brickwork Contractors
A professional body representing brickwork contractors, promoting quality workmanship, training and industry standards in bricklaying.

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Plasterers

British Association of Plasterers
A trade association supporting professional plasterers and promoting high standards in plastering and rendering services.

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Roofers

National Federation of Roofing Contractors
The UK’s leading roofing trade association, helping homeowners find reputable roofing contractors and trusted advice.

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Tilers

The Tile Association
The UK trade body for the tiling industry, providing guidance on tile installation standards, materials and professional contractors.

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Heating, Plumbing & Utilities

Gas Services

Gas Safe Register
The official UK register of qualified gas engineers, helping homeowners find certified professionals for safe gas work.

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Plumbers

Chartered Institute of Plumbing and Heating Engineering
A professional body promoting high standards, training and best practice in plumbing and heating engineering.

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Oil Services

OFTEC
The trade body for oil heating and renewable heating technicians, ensuring safe installation and maintenance of heating systems.

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Drainage

Association of Drainage Authorities
An organisation supporting flood protection, water management and drainage standards across the UK.

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Chimney Sweeps

National Association of Chimney Sweeps
A professional body representing certified chimney sweeps who maintain safety and proper chimney care standards.

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Electrical, Alarms & Security

Home Alarms

SSAIB
A certification body for security and fire safety providers, helping homeowners find approved installers for alarms and security systems.

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Electricians

NICEIC
A leading UK certification body for electrical contractors, ensuring electrical work meets safety and compliance standards.

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Aerial Installation

Confederation of Aerial Industries
The UK trade association for TV, satellite and aerial installation professionals, promoting quality and technical standards.

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Cooling & Refrigeration

Air Conditioning

ACRIB
A certification scheme for refrigeration and air conditioning installers, ensuring safe and compliant system installation.

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Refrigeration

REFCOM
A register of qualified refrigeration and air conditioning engineers who meet environmental and safety regulations.

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Home & Interior Services

Glaziers

FENSA
A government-authorised scheme that certifies window and door installations comply with building regulations.

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Carpenters

Institute of Carpenters
A professional membership organisation supporting qualified carpenters and joiners and promoting skilled craftsmanship.

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Interior Designers

British Institute of Interior Design
The UK’s professional organisation for interior designers, promoting high standards in interior design services.

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Painters & Decorators

Painting and Decorating Association
A trade body representing professional painters and decorators committed to quality workmanship and industry standards.

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Cleaners

British Cleaners Association
An organisation supporting professional cleaning businesses and promoting best practice across the cleaning industry.

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Handymen

Handyman Association
A membership organisation supporting professional handyman services and promoting reliable home maintenance work.

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Outdoor & Landscaping

Landscapers

Association of Professional Landscapers
A trusted organisation representing professional landscapers who meet strict quality and customer service standards.

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Tree Surgeons

Arboricultural Association
A professional body for tree care specialists, helping homeowners find qualified arborists and tree surgeons.

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Swimming Pool Specialists

Swimming Pool and Allied Trades Association
A trade association for swimming pool installers and maintenance professionals, promoting quality and safety standards.

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Moving & Security

Removal Services

British Association of Removers
A trade body representing professional removal companies who meet recognised moving and storage standards.

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Locksmiths

Master Locksmiths Association
The UK’s leading trade association for locksmiths, helping homeowners find vetted and qualified security specialists.

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When things don't go to plan

If something hasn’t gone to plan, the best approach is to stay calm and deal with the issue step by step. Start by speaking directly with the tradesperson and clearly explaining your concerns - many problems can be resolved quickly through open communication.

If the issue continues, gather evidence such as photos, contracts, quotes, and written messages. Put your complaint in writing and allow a reasonable time for a response.

When an agreement can’t be reached, you may be able to use a trade association, mediation service, or consumer protection scheme to help resolve the dispute.

Taking a structured and professional approach gives you the best chance of reaching a fair outcome.